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Web Hosting Frequently Asked Questions Why is it so affordable? How do I get help? Do you have a money back guarantee? Do you show any sort of ads on my pages? Do you offer Reseller Hosting plans? Can I transfer my domain to you? Do you support Active Server Pages? Can BigHostCompany host international and other types of domain names? How do you bill? What forms of payment does BigHostCompany accept? Can I resell your service? Do the web hosting fees include the cost of my domain name? Can I access my domain name via www.domain.com and just domain.com? What if I don't want to register a domain name? What kind of tech support is available? OK I've signed up, now what? How can I upgrade my plan to a higher plan? How can I change my user name? How do I cancel my account? --------------------------------------------------------------------------------------------------------------------------------- BigHostCompany Answers: Why is it so affordable? In hosting, the primary costs are marketing, support and infrastructure. BigHostCompany leverages a 3rd party data center thus reducing those costs to a fraction of what most large hosts incur. In addition, our support is provided online via our Member service center and our Member Forums. Lastly, we leverage our free hosting accounts for a great deal of our marketing thus reducing those costs. In return, we pass our savings on to you! How do I get help? Getting help at BigHostCompany is easy. You may also speak with other BigHostCompany users and customer service representatives through our member forums. Do you have a money back guarantee? YES we sure do! We are committed to your satisfaction. Please click here to read about our service guarantees. Do you show any sort of ads on paid accounts? No - we do not show any sort of ads whatsoever on paid accounts. You are in total control of that space. Do you offer Reseller Hosting plans? Yes we do. All Enterprise and Developer plans are automatically qualified to purchase additional plans at our VIP Reseller rates. Can I transfer my domain to you? Yes you can, and it's quite easy. When you signup, simply indicate that you will be transferring your domain and we'll be sure to include step by step instructions in your welcome email. Do you support Active Server Pages? No, I'm sorry we do not support ASP at this time. Can Advantage1 host international and other types of domain names? Yes we can. While our registration services may not allow you to purchase any type of domain name through us - if it can be registered, anywhere!, then we can host it. How do you bill? Advantage1 offers a quarterly or a yearly payment plan for all paid hosting services. What forms of payment does Advantage1 accept? Advantage1 accepts Visa, MasterCard, Discover, American Express and Paypal for payment. PayPal payments will be accepted from VERIFIED members only. Payments from unverified paypal members will simply be ignored. We do not accept any sort of checks at this time. Can I resell your service? Sure. Obviously our prices are already set at rock bottom, but you are welcome to resell our services to your customers. Do the web hosting fees include the cost of my domain name? No. You are responsible for all fees involving the registering of your domain name. You may register your name anywhere you like. Registering a new domain through BigHostCompany is $12.95 per year for most domains. Can my domain be accessed via www.domain.com and just domain.com? Yes indeed. Many hosts offer you just one or the other, but your BigHostCompany web hosting account will answer to both www.yourdomain.com as well as just yourdomain.com. What if I want the Pro plan but don't want to register a domain name? No problem. You are not required to have your own domain name with your Pro account. You may have something like myname.msshost.com. You are not required to pay a domain registration fee for this. What kind of technical support is available? BigHostCompany offers technical support 24x7 through our online service center and through our Member Forums. BigHostCompany has friendly and knowledgeable technicians available to assist you 24 hours a day, 7 days a week. Most requests submitted through our service center are addressed within an hour or two. OK I've signed up, now what? Once you have completed your signup and your payment has been approved we will activate your account. This whole process usually happens within minutes, but can sometimes take up to 4 hours. Once activated you will receive your welcome email with all the info you need to get started. If you have not received your welcome email within 4 hours of signup please contact us at sales@BigHostCompany.com and we will gladly assist you. How do I upgrade my plan to a higher plan? That's easy. Just access your personal service account and follow the link in the upper right hand column that says ,Upgrade. How can I change my username ? You cannot change your user name as it is directly associated with your domain name. How do I cancel my account? To cancel your account please login to your support account and complete the Cancel Request Form. |
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